Quick solution thanks to UP! Remote Support brings compressor back to smooth operation

September 28, 2022 | Success Story, Petrochemical/Chemical Industry, Asia, Process Gas Compressor

BASF PETRONAS Chemicals Sdn. Bhd. is a Malaysia-based joint venture that operates an Integrated Verbund Site situated at the Gebeng Industrial Zone, Pahang. In need of prompt support for a compressor that was not running smoothly, BASF PETRONAS Chemicals turned to Burckhardt Compression.

Due to global travel restrictions and statutory requirement to apply for Professional Visit Pass (PVP), technical expertise on site could not be provided immediately. To minimize any delays and allow the issue to be resolved quickly, Burckhardt Compression supplied UP! Remote Support.

“Burckhardt Compression was at our side in times where it wasn’t so easy. UP! Remote  Support gave us the possibility to communicate and exchange valuable information with a compressor expert. Digital services like this are a great help when travel is restricted, or regulations make it difficult for external personnel to come on our site. Burckhardt Compression provided a tablet and headphones and with their service UP! Remote Support, we could prepare all work coming up and had direct supervision from the Burckhardt expert. It was a great experience.”

Mr. Mohammad Syukran, Mechanical Supervisor
BASF-PETRONAS Chemicals Sdn. Bhd.

Customer Challenges:

  • Heavy vibration on Process Gas Compressor
  • Prompt support needed on site to diagnose and resolve the issue
  • Global travel restrictions and statutory requirement to apply for Professional Visit Pass (PVP) prevented
  • Burckhardt Field Service Representative attending in person within the requested time frame
Finding the root cause for the vibration was of utmost importance
Finding the root cause for the vibration was of utmost importance

Application Description:

Compressor manufacturer:  Burckhardt Compression
Type 2B2AC1.45 Gas H2
Power 920 kW / 1’233 hp Suction pressure

Discharge pressure

16 bara / 232 psia

43 bara / 624 psia

Speed 200 rpm Lubrication Yes

 

Burckhardt Compression Solution:

  • Access to UP! Remote Support – the digital service solution
  • Tablet and headset were swiftly sent to customer
  • Regional Senior Field Service Representative (FSR) supported remotely customer technicians on site
  • Supervision of technicians to find the root cause and any possible consequential damage to compressor
  • Support from Burckhardt Compression Winterthur always on stand-by
An expert from Burckhardt Compression was always supporting the customer's technician
An expert from Burckhardt Compression was always supporting the customer’s technician

Customer Benefits:

  • Immediate support
  • Quick and easy access to Senior FSR to supervise and guide investigation
  • Acknowledged cost and time savings
  • Reduced downtime
  • Total flexibility, whenever and wherever support is required
  • Tablet can be used in ATEX Zone 1 potentially explosive atmospheres
  • Burckhardt Compression experts always available
The issue could be resolved quickly with UP! Remote Support
The issue could be resolved quickly with UP! Remote Support