Privacy policy

This Privacy Notice explains how Burckhardt Compression and its group companies as well as any affiliates doing business under the name BCAG or Burckhardt Compression (“we”) process personal data, primarily in relation with our business and with our website. If you would like more information about our data processing, please feel free to contact us.

Depending on the data processing, the following companies can be the “controller”, i.e., the party that is primarily responsible to ensure compliance with data protection laws (also “we”):

Burkhardt Compression AG
Franz-Burckhardt-Strasse 5
P.O. Box 3352
CH-8404 Winterthur, Switzerland
Phone +41 52 261 55 00

If you are in contact with another Burckhardt Compression group company, e.g. because you or your company purchase a service from this company, because you receive after sales services, or because you correspond directly with this company for another reason, the company in question is typically the controller.

For a list of the Burckhardt Compression group companies see our contacts.

If you have any questions regarding data protection, please feel free to contact our data privacy officer.

You may provide us with data that relates to other individuals as well. In this case, we understand that this data is correct and that you are acting within your rights when sharing it with us. We may not be in direct contact with these individuals and cannot inform them directly about our data processing, but we ask you to inform these individuals about our data processing (e.g., by pointing them to this Privacy Notice).

When you use our products and services (collectively “services”), we process data for onboarding or conclusion of a service agreement and for its performance and management:

• We may advertise our services, e.g., through newsletters. More details are set out in sec. processing data related to advertising.
• If we are in contact with you in view of an agreement, we process data, for example if you contact us directly, through a service center or an agent. This is mostly data you provide to us, e.g., your name, contact details or date of birth, additional information collected through applications and forms, details of services requested and the date of agreement.
• Before we conclude an agreement, we may check the creditworthiness of our contractual partner, i.e., the likelihood of a default, especially if we make advance payments or if we check whether we can offer payment options. For this purpose, we obtain address and creditworthiness information from a credit reporting agency. We use this data for address verification and creditworthiness checks and then delete it (except the current address). Where required in view of an agreement, we may also obtain further data from public registers (e.g. the commercial register), the media and the internet.
• If we enter into an agreement with you, we process the data from the onboarding and information on the agreement (e.g. the date and the content of the agreement).
• We also process personal data during and after the agreement. Examples are information on the purchase of services, payments, contacts with customer service, claims, complaints, returns, data on the termination of the agreement and – if there ever should be disputes in relation with the agreement – also on these and related proceedings (for data processing specifically related to our customer portal see sec. processing data related to website / customer portals. Without these data processing operations, we would not be able to perform agreements.
• We may also process technical data in connection with the use of our website. This includes, for example, the following data: The IP address of the end device and device ID; information about your device, the operating system of your end device or language settings, your viewport; information about your internet provider; accessed content or protocols in which the use of our systems is recorded; date and time of access to the website and your approximate location; details of the content and files accessed in the user account; other information that is required when using the user account, such as sending the access code via push message for logging into your user account via website. For more information, please see sec. processing data related to website / customer portals.
• We also process the data set out above for statistical purposes (e.g. which products sell best, in which regions and at what times, which customer groups buy which products etc.). These statistics support the improvement and development of products and business strategy generally. We may also use them on a personally identifiable basis for marketing purposes; for more information, please see sec. processing data related to advertising.

For corporate partners, we process less personal data because data protection law only applies to data of individuals. However, we process data of individuals with whom we are in contact, e.g., name, contact details, professional details and details from communication, and details about management persons, etc. as part of the general information about companies with which we cooperate.

We also process personal data in order to advertise our services:

• Newsletter: We send out electronic information and newsletters, which may include advertising for our services and the services of other group companies. We will ask for your consent before sending out electronic marketing, except for certain offers to existing customers. In addition to your name and e-mail address, we also process information about which services you have used, whether you open newsletters and which links you click on. For this purpose, a service provider we use includes invisible images that are loaded from a server via a coded link and transmits related information. This is a common method that helps us assess the effect of newsletters and optimize them. You can object by setting your email program accordingly (e.g. by switching off automatic loading of images).
• Online advertising: where applicable, information on personalized presentation of own website and personalized display of advertising on third-party sites and‑ platforms.

Market research: We also process data to improve and develop new services, e.g., information about purchases made or reactions to newsletters or information from customer surveys and polls or from social media, media monitoring services and public sources.

As part of the Burckhardt Compression group, we procure certain goods and services from the group or other group companies, e.g., accounting and IT services (for details about service providers please see collaboration with service providers). However, the group companies work with each other in other matters and may exchange personal data for this purpose. We may, for example, share personal data with group companies in order to share the workload and offer the best service when fulfilling contracts with customers. Group companies may also use data received from other group companies for their own purposes, like those set out in this Privacy Notice below. We assume that these disclosures are not in conflict with any concerns of confidentiality unless you tell us otherwise. We may also work with group companies as joint controllers. If you wish to exercise your rights, you are welcome to contact us (we will coordinate with other group companies), but you can also reach out to them directly. You can find a list of group companies at under contacts.

We use services from various third parties, especially IT services (examples are providers of hosting or data analysis services), shipping and logistics services and services from banks, the post office, consultants, etc. In relation with service providers for our website, please see sec. processing data related to website / customer portals.

The recipients of data are not all located in Switzerland, in particular group companies and certain service providers (especially in IT). These providers may have locations within the EU or the EEA (e.g. such as Burckhardt Compression (Deutschland) GmbH in Germany but potentially also in any country worldwide, e.g. India and China). We may also share data with authorities abroad if we are legally compelled to do so or, for example in relation with a sale of assets or with legal proceedings (see sec. other processing purposes). Not all these countries have adequate data protection. We therefore use appropriate safeguards, in particular the EU standard contractual clauses, which can be found here. In certain cases, we may share data abroad without such safeguards, as permitted under applicable data protection law, e.g., with your consent or where the disclosure is necessary for the performance of the contract, for the establishment, exercise, or enforcement of legal claims or for overriding public interests.

For technical reasons, every time you use our website (including one of our customer portals such as MyFleet or myShop), some data is collected that is temporarily stored in log files (log data), in particular the IP address of the device, information about the internet service provider and the operating system of your device, information about the referring URL, information about the browser used, date and time of access, and content accessed when visiting the website. We use this data to provide our website, to ensure security and stability, to optimize our website and for statistical purposes.

Our website also uses cookies. These are small files that your browser saves on your device. This allows us to separate individual visitors from others, but usually without identifying visitors. Cookies may also include information about content accessed and the duration of the visit. Certain cookies (“session cookies”) are deleted when the browser is closed. Others (“persistent cookies”) are stored for a certain period of time so that we can recognize recurring visitors. We also use other technologies, such as pixels, such as the Meta-Pixel, or browser fingerprints to track your behavior when you visit our website. Pixels are invisible images that are loaded from a server and transmit certain information through a coded link. Fingerprints are information about the configuration of your device that make your device distinguishable from others.

You can configure your browser in the settings so that it blocks certain cookies or deletes cookies and other stored data. You can find out more about this in the help pages of your browser (usually under the keyword “privacy”).

Cookies and other technologies may also be used by third parties that provide services to us. These may be located outside of Switzerland and the EEA (for more information, see sec. disclosing data abroad). For example, we use analytics services such as Google Analytics, Google Tag Manager, Google Maps (GoogleMyBusiness), Google Ads, YouTube optimize and personalize our website. The relevant third-party vendors may record website usage for this purpose and combine their records with other information from other websites. They can record user behavior across multiple websites and devices to provide us with statistical data. The providers may also use this information for their own purposes, e.g. for personalized advertising on their own website or other websites. If a user is registered with the provider, the provider can assign the usage data to the relevant person.

Two of the most important third-party providers are Google and Meta/Facebook. You can find more information about them below. Other third parties generally process personal and other data in a similar way.

• We use Google Analytics on our website, an analysis service provided by Google LLC (1600 Amphitheatre Parkway, Mountain View, CA, USA) and Google Ireland Ltd (Google Building Gordon House, Barrow St, Dublin 4, Ireland). Google collects certain information about the behavior of users on the website and about the terminal device used. The IP addresses of visitors are shortened in Europe before being forwarded to the USA. Google provides us with evaluations based on the recorded data, but also processes certain data for its own purposes. Information on the data protection of Google Analytics can be found here, and if you have a Google account yourself, you can find further details here.
• We may provide Facebook with user information, such as email addresses, for the purpose of advertising on Facebook. Facebook matches these with corresponding details of its members in order to be able to play advertising specifically to our users (“Custom Audiences”). You can object to this matching at any time (see sec. your rights). Our websites use the so-called “Meta-Pixel” and similar technologies of Facebook Ireland Ltd, 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland. We use these technologies to display the Facebook ads placed by us only to users on Facebook and on partners cooperating with Facebook who have shown an interest in us. We can further use these technologies to track the effectiveness of the Facebook ads for statistical and market research purposes by seeing whether users were redirected to our website after clicking on a Facebook ad (so-called “conversion measurement”). Further details can be found here. We share responsibility (but not further processing) with Facebook for displaying advertising information that matches users’ interests, improving ad delivery, and personalizing features and content. We have therefore concluded a corresponding supplementary agreement with Facebook. Users can therefore address requests for information and other data subject requests in relation with shared responsibility directly to Facebook.

We operate our own presences on social networks and other platforms (Facebook pages, Instagram profile, a LinkedIn profile and a YouTube channel). If you communicate with us there or comment on or redistribute content, we collect information for this purpose, which we use primarily for communication with you, for marketing purposes and for statistical evaluations (see sec. processing data advertising related and other processing purposes). Please note that the provider of the platform also collects and uses data (e.g. on user behavior) itself, possibly together with other data known to it (e.g. for marketing purposes or to personalize the platform content). Insofar as we are jointly responsible with the provider, we enter into a corresponding agreement, about which you can obtain information from the provider.

Yes. Typical (though not necessarily frequent) cases are as follows:

• Communication: When we are in contact with you (e.g. when you call customer service or when you communicate with us on social media), we process the content as well as information about the nature, time, and location of the communication. For your identification, we may also process information about proof of identity.
• Compliance with legal requirements: We may disclose information to authorities as required by law or to comply with internal regulations.
• Prevention: We process data to prevent crime and other misuse, for example fraud prevention or for internal investigations.
• Legal proceedings: Where we are involved in legal proceedings (e.g. court or administrative proceedings), we process data such as information about other parties to the proceedings and individuals involved such as witnesses and disclose data to such parties, courts, and authorities, possibly also abroad.
• IT security: We also process data for monitoring, controlling, analyzing, securing and assessing our IT infrastructure, as well as for backups and archives.
• Competition: We process data about our competitors and the market environment in general (e.g. the political situation, the association landscape, etc.). We may also process data about key persons, such as their name, contact details, role or function and public statements.
• Transactions: If we sell or acquire assets, business units or companies, we process data to prepare and execute transactions, e.g. information about customers or their contact persons or employees, and we may also disclose such information to potential buyers or sellers.
• Other purposes: We process data to the extent necessary for other purposes such as training and education, administration (e.g. contract management), accounting, enforcement and defense of claims, evaluation and improvement of internal processes, preparation of anonymous statistics and evaluations; acquisition or disposal of receivables, businesses, parts of businesses or companies and safeguarding other legitimate interests.

We process your personal data as long as it is necessary for the purpose of processing (in the case of contracts, usually for the duration of the contractual relationship), as long as we have a legitimate interest in storing it (e.g. if in order to enforce legal claims, for archiving and or to ensure IT security) and as long as data is subject to a statutory retention obligation (for certain data, for example, a ten-year retention period applies). After these periods have expired, we delete or anonymize your personal data.

Depending on the applicable law, data may only be processed based on legal grounds. This does not apply under the Swiss Data Protection Act, but it does under the European General Data Protection Regulation (GDPR), to the extent it is applicable. In this case, our processing is based on a necessity to negotiate, conclude, and perform agreements (sec. data processing related to products / services), to safeguard legitimate interests of us or third parties, e.g. statistical evaluations (sec. data processing related to products / services)) or for marketing purposes (sec. advertising related data processing), that it is required or permitted by law, or that you have provided separate consent. The relevant provisions are articles 6 and 9 GDPR.

You are not obliged to provide data to us, except in some cases such as when it is required to comply with a contractual obligation. However, we must process data for legal and other reasons when we conclude and execute contracts. The use of our website would also not be possible without some data processing (see sec. processing data related to website / customer portals​​​​​​​).

You have certain rights, subject to conditions and restrictions under applicable law:

• You can request a copy of your personal data and further information about our data processing.
• You can object to our data processing, especially in relation with direct marketing.
• You can have incorrect or incomplete personal data corrected or completed or supplemented by a note of dispute.
• You also have the right to receive the personal data that you have provided to us in a structured, common, and machine-readable format, insofar as the corresponding data processing is based on your consent or is necessary for the performance of the contract.
• To the extent that we process data based on your consent, you can withdraw your consent at any time. The withdrawal is only valid for the future, and we reserve the right to continue to process data based on another basis in the event of a withdrawal.

If you wish to exercise such a right, please feel free to contact us (sec. data processing responsibilities). We will usually have to verify your identity (e.g. by means of a copy of your ID card). You are also free to file a complaint against our processing of your data with the competent supervisory authority, in Switzerland the Federal Data Protection and Information Commissioner (FDPIC).