Voice of Customer - satisfaction survey
Your feedback helps us to enhance our services for you
The Voice of Customer program is your opportunity to provide feedback on our products and services. Your input is essential in helping us to enhance your experience with us.
We are dedicated to continuously improving our customer satisfaction and fostering a culture of feedback. Anything you can share about your experience will be taken seriously. Our team will discuss any improvements with you and consequently implement actions to enhance our performance. The Voice of Customer satisfaction survey is an open platform for feedback that you can use at any time. We would love to hear from you. Once we receive more than ten feedbacks from your site, we will be able to conduct with you a dedicated performance report and jointly work with you to create improvements that help you to operate your compressors safe and sound.
Our feedback process
- Receive an email inviting you to participate in the survey.
- Your feedback is reviewed and analyzed.
- Feedback is reported anonymously to the relevant team.
- We produce a consolidated global report segmented by region and country.
- Results are presented to our divisional management team.
- We use your feedback to improve our products, services, and your experience.
- Complying with IT regulations and GDPR rules.
We thank you for taking the time to give us your feedback. The Voice of Customer program is guiding us to further develop our organization and daily behavior. We take all feedback very seriously and will share with you how we intend to improve your experience.
Rainer Duebi, President Services Division
