BASF PETRONAS Chemicals Sdn. Bhd. is a Malaysia-based joint venture that operates an Integrated Verbund Site situated at the Gebeng Industrial Zone, Pahang. In need of prompt support for a compressor that was not running smoothly, BASF PETRONAS Chemicals turned to Burckhardt Compression.
Due to global travel restrictions and statutory requirement to apply for Professional Visit Pass (PVP), technical expertise on site could not be provided immediately. To minimize any delays and allow the issue to be resolved quickly, Burckhardt Compression supplied UP! Remote.
Burckhardt Compression was at our side in times where it wasn’t so easy. UP! Remote gave us the possibility to communicate and exchange valuable information with a compressor expert. Digital services like this are a great help when travel is restricted, or regulations make it difficult for external personnel to come on our site. Burckhardt Compression provided a tablet and headphones and with their service UP! Remote, we could prepare all work coming up and had direct supervision from the Burckhardt expert. It was a great experience.
Mr. Mohammad Syukran, Mechanical Supervisor
BASF-PETRONAS Chemicals Sdn. Bhd.
Customer challenges
- Heavy vibration on Process Gas Compressor
- Prompt support needed on site to diagnose and resolve the issue
- Global travel restrictions and statutory requirement to apply for Professional Visit Pass (PVP) prevented Burckhardt Field Service Representative attending in person within the requested time frame
Technical data
| Manufacturer | Burckhardt Compression |
|---|---|
| Type | 2B2AC1.45 |
| Power | 920 kW / 1’233 hp |
| Speed | 200 rpm |
| Gas | H2 |
| Suction pressure | 16 bara / 232 psia |
| Discharge pressure | 43 bara / 624 psia |
| Lubrication | yes |
Our solution
- Access to UP! Remote – the digital service solution
- Tablet and headset were swiftly sent to customer
- Regional Senior Field Service Representative (FSR) supported remotely customer technicians on site
- Supervision of technicians to find the root cause and any possible consequential damage to compressor
- Support from Burckhardt Compression Winterthur always on stand-by
Customer benefits
- Immediate support
- Quick and easy access to Senior FSR to supervise and guide investigation
- Acknowledged cost and time savings
- Reduced downtime
- Total flexibility, whenever and wherever support is required
- Tablet can be used in ATEX Zone 1 potentially explosive atmospheres
- Burckhardt Compression experts always available